1. Digital delivery and activation
Outshot.lol sells a digital, non-physical service: temporary display ownership of the shared screen. Each purchase is a single, one-time payment, not a subscription and not a recurring charge.
Ownership is activated only after Whop confirms the payment to us and the run starts. Confirmation can be delayed. If the success page says the payment is still being confirmed, wait and check again; do not pay a second time for the same run.
2. Payments through Whop
Whop is the only payment provider for new purchases. Checkout is hosted by Whop, and Whop processes the payment. We do not receive or store your full card details. Whop may collect and process your payment and contact information under its own Privacy Policy and Buyer Terms.
We are the seller of the Outshot service and make the product and refund decision described in this policy. Whop processes any refund we approve to the original payment method.
3. Refunds after activation
Once your run is activated, the digital service has been delivered. Except where required by applicable law or where we decide otherwise, payments are non-refundable after activation.
If you were charged but your run was never activated — for example, because the image was rejected or a technical failure prevented activation — email omarabdelsattar2006@gmail.com with your Whop receipt or order ID. We will investigate and issue a refund where warranted.
If a payment is pending, wait for Whop to confirm it before requesting a refund. Do not submit a second payment for the same run.
4. Being taken over is not a refund event
Outshot.lol is competitive by design: another visitor can pay to take the screen from you before your time is up (see our Terms & Conditions). When that payment is confirmed, your run ends immediately. Losing the screen this way is normal operation of the Service, not a fault or an undelivered product, so it does not by itself entitle you to a refund or compensation for the remaining time.
This does not affect any statutory or other rights you may have under applicable law.
5. How to request help
Email omarabdelsattar2006@gmail.com with your Whop receipt or order ID and a short description of the issue. You can also use Whop's Resolution Center from your Whop order for payment-layer issues.
See also our Contact page.
6. Changes to this policy
We may update this Refund Policy from time to time. The version posted on this page applies to purchases made after it is published. Whop's own terms continue to apply to Whop's payment processing.